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var(--border-focus);padding:2.5rem;border-radius:24px;width:90%;max-width:600px;max-height:90vh;overflow-y:auto;box-shadow:0 25px 50px -12px #00000080;position:relative;scrollbar-width:none;-ms-overflow-style:none}.modal-content::-webkit-scrollbar{display:none}.modal-header h2{margin-bottom:2rem;color:var(--text-pure)}.modal-close-button{position:absolute;top:1.5rem;right:1.5rem;background:#ffffff0d;border:none;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s}.modal-close-button:hover{background:#ffffff1a}.btn-close-modern{background:#ffffff0d;border:none;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s;flex-shrink:0}.btn-close-modern:hover{background:#ffffff1a}.form-group{margin-bottom:1.5rem}.form-group label{display:block;margin-bottom:.5rem;color:var(--text-secondary);font-size:.9rem;font-weight:500}.form-group input,.form-group select,.form-group textarea{width:100%;background:#00000080;border:1px solid var(--border-subtle);padding:1rem;border-radius:12px;color:#fff;font-family:var(--font-body)}.btn-submit-modal{background:var(--text-pure);color:var(--bg-main);padding:1rem 2rem;border:none;border-radius:12px;font-weight:700;width:100%;cursor:pointer;margin-top:1rem}.btn-cancel-modal{background:transparent;color:var(--text-secondary);border:none;padding:1rem;cursor:pointer}.auth-container{display:flex;min-height:100vh;align-items:center;justify-content:center}.auth-card{background:var(--bg-panel);border:1px solid var(--border-focus);padding:3rem;border-radius:24px;width:100%;max-width:440px;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px)}.auth-header h2{font-size:2rem;margin-bottom:.5rem}.auth-toggle-buttons{display:flex;background:#0000004d;padding:.35rem;border-radius:12px;margin-bottom:2rem}.auth-toggle-buttons button{flex:1;padding:.75rem;border-radius:8px;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;font-weight:600}.auth-toggle-buttons button.active{background:var(--border-focus);color:#fff}.auth-form .btn-submit{width:100%;background:var(--accent-gradient);color:#fff;padding:1rem;border-radius:12px;border:none;font-weight:700;margin-top:1rem;cursor:pointer}.auth-form-footer{margin-top:1.5rem;text-align:center}.auth-link{background:transparent;border:none;color:var(--text-tertiary);font-size:.9rem;cursor:pointer;padding:.5rem;transition:color .2s ease}.auth-link:hover{color:var(--text-pure);text-decoration:underline}.chat-modal{max-width:750px;height:85vh;display:flex;flex-direction:column;padding:0;overflow:hidden}.modal-header-modern{padding:1.5rem 2rem;border-bottom:1px solid var(--border-subtle);display:flex;justify-content:space-between;align-items:flex-start;background:#ffffff05}.header-left h2{margin:0 0 .75rem;font-size:1.5rem;color:var(--text-pure)}.header-badges{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap}.ticket-id{color:var(--text-tertiary);font-family:monospace;margin-left:.5rem}.header-right{display:flex;align-items:center;gap:1rem}.header-actions{display:flex;align-items:center;gap:.75rem}.sla-display{display:flex;align-items:center;gap:6px;background:var(--surface);padding:4px 8px;border-radius:8px;border:1px solid var(--border-subtle)}.sla-display.clickable{cursor:pointer;transition:background .2s,border-color .2s}.sla-display.clickable:hover{background:#ffffff14;border-color:var(--border-focus)}.btn-icon-small{width:24px;height:24px;border-radius:6px}.sla-edit-wrapper{display:flex;align-items:center;gap:6px;background:var(--surface);padding:4px 8px;border-radius:8px;border:1px solid var(--border-focus)}.sla-input{background:#0006!important;border:1px solid var(--border-subtle)!important;color:var(--text-pure)!important;padding:4px 8px!important;border-radius:6px!important;font-size:.85rem!important;outline:none!important;font-family:var(--font-body)!important}.sla-input:focus{border-color:var(--accent-blue)!important}.sla-edit-wrapper .btn-icon{background:#ffffff08;border:1px solid var(--border-subtle);width:28px;height:28px;border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;padding:0}.sla-edit-wrapper .btn-icon:hover{background:#ffffff1a;border-color:var(--border-focus)}.segmented-controls{display:flex;margin:1rem 2rem;background:var(--surface);padding:4px;border-radius:12px;border:1px solid var(--border-subtle)}.segmented-tab{flex:1;padding:.5rem;border:none;background:transparent;color:var(--text-secondary);font-weight:600;font-size:.85rem;border-radius:8px;cursor:pointer;transition:all .2s ease}.segmented-tab.active{background:var(--border-focus);color:var(--text-pure);box-shadow:0 2px 8px #0003}.chat-container{flex:1;overflow-y:auto;padding:1rem 2rem;display:flex;flex-direction:column;gap:1.25rem;background:#00000026}.chat-message{display:flex;flex-direction:column;max-width:85%}.my-message{align-self:flex-end}.other-message{align-self:flex-start}.chat-bubble{padding:1rem 1.25rem;border-radius:16px;background:var(--surface);border:1px solid var(--border-subtle);color:var(--text-pure);box-shadow:0 4px 12px #0000001a;word-break:normal;overflow-wrap:break-word;min-width:0}.chat-bubble p{margin:0 0 .5rem;word-break:normal;overflow-wrap:break-word}.chat-bubble p:last-child{margin-bottom:0}.my-message .chat-bubble{background:linear-gradient(135deg,#3b82f626,#3b82f60d);border-color:#3b82f64d;border-bottom-right-radius:4px}.other-message .chat-bubble{border-bottom-left-radius:4px}.my-message .chat-bubble{background:#3b82f626;border-color:#3b82f64d}.admin-message .chat-bubble{background:#a855f71a;border-left:3px solid var(--accent-purple)}.private-message .chat-bubble{background:#f59e0b1a;border-left:3px solid #f59e0b}.chat-meta{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem;font-size:.8rem;color:var(--text-tertiary);gap:1rem}.my-message .chat-meta{color:#ffffffb3}.admin-badge{background:var(--accent-purple);color:#fff;padding:2px 6px;border-radius:4px;font-size:.7rem;margin-left:5px}.custom-fields-display{margin-top:1rem;padding:1rem;background:#ffffff08;border-radius:12px;border:1px solid var(--border-subtle)}.custom-fields-display h4{margin:0 0 .75rem;font-size:.85rem;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.custom-fields-grid{display:grid;grid-template-columns:1fr 1fr;gap:.75rem;font-size:.9rem}.chat-input-wrapper{padding:1rem 2rem 1.5rem;background:var(--bg-main);border-top:1px solid var(--border-subtle)}.selected-files-preview{display:flex;flex-wrap:wrap;gap:.5rem;margin-bottom:.75rem}.file-chip{background:var(--surface);border:1px solid var(--border-focus);padding:4px 10px;border-radius:16px;font-size:.75rem;display:flex;align-items:center;color:var(--text-primary)}.floating-input-container{display:flex;align-items:center;gap:.5rem;background:var(--surface);border:1px solid var(--border-color);border-radius:24px;padding:.5rem;box-shadow:0 4px 12px #0003;transition:all .2s ease}.floating-input-container.drag-active{border-color:var(--accent-blue);background:#3b82f60d;box-shadow:0 0 0 4px #3b82f61a}.floating-input-container:focus-within{border-color:var(--accent-blue);box-shadow:0 10px 30px #3b82f626}.btn-attach{color:var(--text-secondary);padding:.5rem;cursor:pointer;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:color .2s,background .2s}.btn-attach:hover{color:var(--accent-blue);background:#3b82f61a}.message-input{flex:1;background:transparent!important;border:none!important;padding:0!important;color:var(--text-pure)!important;font-size:.95rem;outline:none!important;box-shadow:none!important}.quill-message-input .ql-toolbar.ql-snow{border:none;border-bottom:1px solid var(--border-subtle);font-family:inherit;padding:4px 8px}.quill-message-input .ql-toolbar.ql-snow .ql-picker,.quill-message-input .ql-toolbar.ql-snow .ql-stroke{color:var(--text-secondary);stroke:var(--text-secondary)}.quill-message-input .ql-toolbar.ql-snow .ql-fill{fill:var(--text-secondary)}.quill-message-input .ql-container.ql-snow{border:none;font-family:inherit;font-size:.95rem}.quill-message-input .ql-editor{padding:.5rem .75rem;min-height:20px}.quill-message-input .ql-editor.ql-blank:before{color:var(--text-tertiary);font-style:normal;left:1rem}.message-input::placeholder{color:var(--text-tertiary)}.btn-send{background:var(--accent-gradient);color:#fff;border:none;width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:.2s}.btn-send:disabled{background:#ffffff1a;color:var(--text-tertiary);cursor:not-allowed;box-shadow:none}.private-note-toggle{display:flex;align-items:center;gap:6px;cursor:pointer;margin-right:8px;font-size:.85rem;color:var(--text-secondary)}.private-note-toggle input{display:none}.toggle-slider{width:36px;height:20px;background:#ffffff1a;border-radius:20px;position:relative;transition:background .3s;border:1px solid var(--border-subtle)}.toggle-slider:after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;background:var(--text-secondary);border-radius:50%;transition:transform .3s,background .3s}.private-note-toggle input:checked+.toggle-slider{background:#f59e0b33;border-color:#f59e0b80}.private-note-toggle input:checked+.toggle-slider:after{transform:translate(16px);background:#f59e0b}.toggle-label{font-size:.85rem;color:var(--text-secondary);font-weight:500}.private-note-toggle input:checked~.toggle-label{color:#f59e0b}.view-toggle{display:flex;gap:5px;background:#0000004d;padding:4px;border-radius:8px;border:1px solid var(--border-subtle)}.attachment-thumbnail{max-width:150px;max-height:150px;border-radius:8px;object-fit:cover;cursor:pointer;transition:transform .2s ease;border:1px solid var(--border-color);background:var(--bg-primary)}.attachment-thumbnail:hover{transform:scale(1.05)}.view-toggle button{padding:.5rem 1rem;background:transparent;border:none;border-radius:6px;color:var(--text-secondary);font-weight:500}.view-toggle button.active{background:var(--surface-light);color:var(--text-pure);box-shadow:0 2px 4px #0003}.kanban-board{display:flex;gap:1.5rem;height:100%;overflow-x:auto;overflow-y:hidden;padding-bottom:1rem}.kanban-column{flex:1;min-width:300px;background:#ffffff05;border:1px solid var(--border-subtle);border-radius:12px;display:flex;flex-direction:column;height:100%}.kanban-column-header{padding:1rem;border-bottom:1px solid var(--border-subtle);display:flex;justify-content:space-between;align-items:center;background:#0003;border-radius:12px 12px 0 0;flex-shrink:0}.kanban-column-header h3{margin:0;font-size:1.1rem;font-weight:600;color:var(--text-primary)}.kanban-count{background:var(--surface-light);padding:2px 8px;border-radius:12px;font-size:.8rem;color:var(--text-secondary)}.kanban-cards{padding:1rem;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:1rem}.kanban-card{background:linear-gradient(145deg,#1e2430b3,#12161ed9);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid 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rgba(255,255,255,.05);padding-top:.75rem}.kanban-owner{font-size:.85rem;color:var(--text-secondary)}.priority-badge{font-weight:700;text-transform:uppercase;font-size:.7rem}.priority-low{background:#94a3b826;color:#94a3b8}.priority-medium{background:#60a5fa26;color:#60a5fa}.priority-high{background:#fb923c26;color:#fb923c}.priority-critical{background:#ef444426;color:#ef4444;animation:pulse-critical 2s infinite}.badge-assignee{background:#34d3991f;color:#34d399}@keyframes pulse-critical{0%,to{box-shadow:0 0 #ef444433}50%{box-shadow:0 0 0 4px #ef44441a}}.t-assignee{font-size:.85rem;color:var(--text-secondary);display:flex;align-items:center;gap:4px}.unassigned-label{color:var(--text-tertiary);font-style:italic}.stat-open{color:#facc15!important}.stat-progress{color:#22d3ee!important}.stat-closed{color:#34d399!important}.stat-critical{color:#ef4444!important}.filter-row{display:flex;flex-wrap:wrap;gap:1rem;align-items:center}.assigned-filter{display:flex;gap:4px;background:#00000040;padding:4px;border-radius:10px;border:1px solid var(--border-subtle)}.filter-chip{padding:.45rem .85rem;border:none;border-radius:8px;background:transparent;color:var(--text-secondary);font-weight:500;font-size:.85rem;cursor:pointer;transition:all .2s}.filter-chip.active{background:var(--surface-light);color:var(--text-pure)}.filter-chip:hover:not(.active){color:var(--text-primary)}.filter-select-modern{background:#0000004d url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath 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1.5rem;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px)}.chart-card-wide{grid-column:1 / -1}.chart-card h3{margin:0 0 .5rem;font-size:.95rem;color:var(--text-secondary);font-weight:600}.chart-tooltip{background:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:8px;padding:.5rem .75rem;font-size:.85rem}.chart-tooltip-label{margin:0 0 4px;font-weight:600;color:var(--text-pure)}.agent-banner{display:flex;align-items:center;gap:1rem;padding:1.25rem 1.5rem;background:#3b82f614;border:1px solid rgba(59,130,246,.2);border-radius:16px;color:var(--text-primary)}.agent-banner svg{font-size:1.5rem;color:var(--accent-blue);flex-shrink:0}.agent-banner p{margin:4px 0 0;font-size:.85rem;color:var(--text-secondary)}.stats-grid-agent .stat-title{display:flex;align-items:center;gap:6px}.activity-log{flex:1;overflow-y:auto;padding:1rem 2rem}.activity-log h4{display:flex;align-items:center;gap:8px;margin:0 0 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